Articles

 Can I backup up all my photos and music with one of your Online Data Backup solutions?

Our Online Data Backup services can be used to backup any file types. However, in comparison to...

 Can I backup while running other applications?

Yes. Our Online Data Backup services can run in the background so that you are able to run other...

 Can I configure the Backup Client to use a proxy server?

Yes, our Online Data Backup solutions support SOCKS5 and HTTP Proxy.

 Can I connect to a single Online Data Backup account on multiple machines?

Vault Express and Vault Professional have been designed to be used on one machine at a time. If...

 Can I edit filters?

Yes, filters can be edited by adding or removing file types. To edit a filter, click on the...

 Can your Online Data Backup services be used for file sharing?

Our Online Data Backup services are not designed as a file sharing service. In order to share...

 How can I find out the size of the selected files (i.e. the size of my backup)?

From the File menu, select Calculate size. The Backup Client will calculate and display the...

 How do I apply filters to the list?

From the Selection menu, select Filters and click on New filter. Enter a name for the new filter...

 How do I schedule multiple backups on one day?

The Advanced Scheduler allows you to add additional backup times. To use this feature, open the...

 How long will the first data backup take?

This will depend on the amount of data you want to backup and the speed of your upstream Internet...

 How much free hard drive space do I need to process a backup?

As the backup process involves creating a snapshot of your selected files prior to sending the...

 I get the error 'Cannot change registry/cannot change display name'. What does this mean?

This error message means that you are not a member of the local administrators group and...

 Is my data compressed?

Yes. Your data is first compressed before it is uploaded to the server.

 Should I leave my PC connected to the Internet to perform a data backup?

You should leave your PC switched on but it is not necessary to be connected to the Internet. If...

 What are filters?

Filters can be applied to backup all the files of a certain file type. For example, if you apply...

 What do the Sun and Moon icons mean in the schedule window?

If you choose a backup time between 6am and 7pm a 'Sun' icon will be shown in the backup client....

 What does the refresh button do?

It incorporates all changes to files and folders, since your last refresh. The backup software...

 What happens if I cancel a backup?

When you click Cancel, the Backup Client will cancel the backup or restore process. The next...

 What is a 'Storage Allowance'?

Your Online Data Backup account has a maximum size limit. If your limit is 5GB, you should only...

 What is my username, password and encryption key?

A username, password and encryption key will be sent to you via e-mail shortly after you place...

 What is the Backup Reminder?

The Backup Reminder is an automated reminder to prompt you to backup your data. You have the...

 When I install the Backup Client, I get a Javaw.exe initial failure error. What does this mean?

This means that the Installer is looking for .dll files that are not installed on the computer....