Affecting Server - edison.posilan.com
We are currently experiencing an issue with our web hosting platform. Engineers are working on the issue and services shodul be restored shortly. We apologise for any inconvenience.
----------------
11:55am Update: We are contiuing to work to resolve this issue asap. We thank you for your patience and keep an eye on this page for further updates shortly.
----------------
17:18 Update: All systems shoudl now be working fully again - we apologise for any inconvenience caused.
Affecting System - Ticket system
We are carrying out soem scheduled maintenence on our ticket system this evening.
Support emails will still be monitored but autoresponses will not be sent and replies for non urgent issues may be delayed whilst the wortk is carried out.
Affecting Other - DC1 - Reynolds house
Following on from the service interruption this morning work has been progressing by our upstream providers to determine the root cause and to complete repairs on the device that caused the outage. Currently PDU1 in Reynolds house is in forced by-pass, this means that the load is currently not protected and the supply is Raw Mains only and should be considered at HIGH RISK until further notice.
Our suppliers are continuing to work with thier specialist partners to ensure that they can return redundancy to the PDU as soon as possible. There will be a number of switching exercises throughout the night during which the risk to the load is elevated.
Engineers are working closely with the specialists to ensure that any risk to the load is minimised and carefully controlled.
Additional engineers available to ensure that they are able to deal with any issues that may arise tonight promptly.
Please expect further updates as they are communicated to us.
---- Update 8:20am 28/9/16 ----
Our suppliers have been working through today to restore PDU1 to normal operation. Unfortunately all attempts to bring back UPS autonomy have been unsuccessful.
Load is currently in Forced Bypass and is on RAW MAINS and should be considered at HIGH RISK until further notice. In simple terms what this means is that if there is a grid level power outage or a significant voltage change on the incoming supply then the load would not be powered and there would be an interruption to connected services.
In discussion with thier specialist partners and senior management the decision has been made to decommission the currently failed device and replace it. They are doing this in order to regain confidence in the UPS during future switching procedures. All parties agree that if they where able to complete a repair on the current device, due to the way in which it has failed and the diagnostics they have been able to take, that they would not have confidence that the fault would not re-occur in future.
Further information and timescales for the replacement will be provided as soon as possible .
---- Update 15:58 10/10/16 ----
All work has now been completed to restore full redundancy of services.
Affecting Other - Network outage - DC1
We are currently experiencing connectivity issues with our primary datacentre (DC1) Reynolds House. This is due to a 3rd party issue. Affected services will be resumed as soon as possible. We apologise for any inconvenience.
----
Update: This issue is now resolved and all services are restored. We apologise for any inconvenience and we will update this incident when we get more infomormation from our upstream providers.
Affecting Other - Telephones
Due to BT issues in a datacentre in London, we are having intermittant issues with our telephone system. If you require support and are having problems getting through to us, please email support@posilan.com and we will get back to you asap.
Affecting Other - DC1-Manc - Reynolds House
Affecting Server - edison.posilan.com
We are carrying out some planned hardware maintenence which will affect this server for a short period of time. We anticipate a short period of downtime (approx 5 mins) whilst we carry out the maintenence.
We apologise for any inconvenience caused.
------------------------------
Update 30/3/16 16:40
Shodown of the hardware has commenced - further updates will apear here.
------------------------------
Update 30/03/16 18:04
All work is now completed, apologies for any inconvenience.
We are carrying out some planned hardware maintenence which will affect this server for a short period of time. We anticipate a short period of downtime (approx 5 mins) whilst we carry out the maintenence.
We apologise for any inconvenience caused.
------------------------------
Update 30/3/16 16:40
Shodown of the hardware has commenced - further updates will apear here.
------------------------------
Update 30/03/16 18:04
All work is now completed, apologies for any inconvenience.
Affecting Server - edison.posilan.com
We are in the process of carrying out some essential upgrades to Edison. This involves us migrating the server to an updated OS and hardware. There may be a short period of outage whilst individual sites are migrated to the new server. We apologise for any inconvenience cased.
====
Update 19:39 2/3/16
The migration is going well. If you are using the server name edison.posilan.com in yoru email ssettings, you may be getting login errors if you have been migrated. Please instead use the server name in the format of:
mail.yourdomain.tld
Replacing yourdomain.tld with your main domain name.
====
Update 19:19 3/3/16
The migration work is almost complete - we expect most of the work to be complete this evening where the migraton is going into it's last phase.
We woudl like to thank your for your kind patience.
Further updates will appear here.
====
Update 23:58 3/3/16
Most of the work is now complete - if you are still experiencing issues with yrou website or email, please contact our helpdesk by email to support@posilan.com or call on 0161 660 7471 bewteen 8:30am to 5:30pm Monday - Friday.
We would like to apologise for any inconvenience casued during this time and thank you for your patience during this essential maintenence window to ensure future stability and security of yoru service.
Affecting Server - edison.posilan.com
We are upgrading the servers and operating system our web platform resides on. During this window, we will be migrating hosting accounts on the old server over to the new one.
We dont expect disruption to customers other than those who manage their own DNS or have a dedicated IP address. Those what do will be processed separately towards the end of the process.
We apologise for any inconvenience this may cause during the time of this essential maintenence and keep checking back here for updates.
UPDATE 13/10/15 - 16:52
=================
The migration is progressing well and we are in the final stages - unfortunately this is th emost disruptive, particularly to those on a dedicated IP address. We apologise for any inconvenience caused. We expect all work to be complete by 10pm this evening.
UPDATE 13/10/15 - 21:54
=================
The server migration is now complete. If you are having any connection issues to email or yoru website, they shouldk resolve shorly as DNS updates. If your website does not display correctly (shows PHP errors), this may be due to the server using PHP 5.5 natively - if you log into yoru control panel and use the PHP selector to change the PHO version for your hostign account to PHP 5.4 or earlier, it will fix 99% of issues. If you need help, please open a support ticket at support@posilan.com.
Affecting Server - edison.posilan.com
We are currently seeign high amounts of traffic hitting edison.posilan.com. We are woring to detect the source and resolve the issue.
Update
----------
We have foudn the source of the issue and have now resolved it.
Sorry for any inconvenience caused.
Affecting Other - DC1- Manc
We are currently seeing some intermittant packet loss at our primary datacentre, DC1-MANC. We are investigating and will update this page shortly.
Update - 15:35
------------------
The issue has been caused by an issue with our upstram connectivity provider. The issue is being worked on currently and we expect a quick resolution.
Update - 15:39
-----------------
This issue is now resolved. Please accept our apologies for any inconvenience caused.
Affecting Other - Inbound calls
We are aware of an intermittant issue with our ofice telephone connectivity provider at the moment. Some incoming calls are not reaching us ok. We apologise for any incovenience caused and if you have problems getting though, please drop us a quick email to support@posilan.com and we will be happy to call you stright back.
Affecting Server - edison.posilan.com
We are carrying out a quick restart of webhost "edison" shortly. This will result in cPanel accounts on the server being unavailable for a couple of minutes. We apologies for any inconvenience caused.
UPDATE
--------
This is now complete - apologies for any inconveinece.
Affecting Other - Telephones
Our telco is have some intermittent tech issues right now - please email support@posilan.com or use our live chat system on our website if you cant get through to us - we expect all to be resolved in the coming minutes, Sorry for any inconvenience caused.
--- Update @ 18:30
Looks like everything is back to normal again now - sorry for any inconvenience caused.
Affecting System - VPS Hosts & core servers
We have a short planned restart of our VPS hosts and core servers. All affected customers have been notified by email earlier this week, but some of our external facing services may be disrupted for short periods of time.
We apologise for any inconvience caused.
===== UPDATE 21:53 ======
All work is now complete. Please accept our apologies for any inconvenience caused.
Affecting Server - edison.posilan.com
We are currently carrying out some essential emergency maintenence to edison.posilan.com - the server will need to be rebooted after a short period of downtime. Total outage shouldl be less than 5 minutes once the work begins shortly.
UPDATE
This work is now complete - we apologise for any inconvenience caused.
Affecting System - Billing
We are aware that our billign system is currently sending out blank invoice emails. We are workign to resolve this asap.
If you wish to view/pay your invoice in the meanwhile, please log in at https://secure.posilan.com/online and you can view/download online.
Sorry for any inconvenience caused.
Affecting Server - olb.posilan.com
We are currently untertaking some planned maintenence of our online backup server, olb.posilan.com.
During this time, the server and login will be unavailable. We are carrying out this work at a time of least usage for backups/restores. We apologise for any inconvenience caused.
Affecting Server - edison.posilan.com
We are currently fixing an issue with the MySQL server on Edison. We anticipate the issue shoudl be resolved within the next few minutes. We apologise for any inconvenience caused.
--- Update ----
This issue is now resolved. Sorry for any inconvenience.
Affecting Server - edison.posilan.com
We have seen an issue with server load on Edison. To effect a fix, the server is about to be restarted. The server should be back up within 2-3 minutes. Sorry for any inconvenience.
Affecting Server - edison.posilan.com
We are carrying out a migration of user account on web server edison.posilan.com.
Customers that use our DNS server should see minimal disruption. Those on external DNS may see a short period of disruotion whilst we move user accounts.
Once the upgrades are complete, further information will be posted here.
We apologise for any inconvenience caused.
===================================
Affecting Other - Upstream provider - DC1 - Manchester
We are currently investigating an issue with packet loss by our upstream providers at DC1 (Reynolds house)which may be affecting multiple customers. An update will be posted here when more information is available.
=== Update ===
Issues with packet loss have been resolved. If you continue experience any problems of this nature please contact us via normal channels.
Apologies for any inconvenience this may have caused
Affecting Server - ws1.posilan.com
UPDATE 21:40 15/02/13
The migrations are now completed ahead of schedule. We have checked each site manually to make sure they are working with PHP5.4 Any that displayed errors have been changed to use 5.2.
Thank you for your patience during this important maintenence.
========================================
UPDATE 20:07 15/02/13
The migrations are going very well at the moment and we are a little over 50% the way through. We've spotted a couple of websites that needed rolling back to PHP5.2, if you are affected, we've made this change in cPanel for you to your site works.
We estimate the completion by midnight, but further updates will appear here.
========================================
UPDATE 17:30 15/02/13
We plan to commence the transfer of cPanel accounts from approx. 7pm this evening. We will be available by live chat and email during the transfer period should any customers require any assistance.
See below for full details and also refer to the emails we have sent you in the last 24 hours. Further updates will appear here.
========================================
Dear customers,
In order to ensure we always provide you with the best possible hosting service, we from time to time have to carry out upgrades to software and hardware of our web hosting platform.
We are currently readying the deployment of new servers for cPanel hosting. As a result of this, we will be carefully migrating websites from server to server over the coming couple of weeks.
What is changing?
The server hardware is being replaced and all sites are being migrated to new, higher capacity, faster servers. In addition, core server operating system is being updated from Cloudlinux 5 to 6.
In addition, we will be bringing PHP 5.3 & 5.4 to all our cPanel servers. We are aware that there are some incompatibilities between the older PHP 5.2 and 5.3, so to mitigate issues, we will also be installing PHP 5.2 to allow backwards compatibility. Once your site has been migrated, you can change the PHP version at any time via your cPanel control panel.
We are also updating our DNS cluster.
To make using DNS easier on our cPanel platform, we are renaming our DNS servers to make them easier to remember and updating our DNS cluster servers.
Regardless of which cPanel server you are located on, the new nameserver names/IP addresses are:
ns1.posilan.com - 46.20.227.195
ns2.posilan.com - 37.128.190.54
ns3.posilan.com - 88.98.49.5
The new servers are up and running now, If you don't have your domain names hosted with us, we recommend you update your name servers as soon as you can in preparation. If we already look after your domain names, you can sit back and relax - we will make all the changes for you.
What do you need to do?
If you currently point your domain name to our DNS servers, then we will automatically update your site's DNS record to the new server's IP address.
If you are currently using the server name instead of your own domain name in your ftp settings or email settings, you need to update these to use your own domain name so you don't have any disruption post migration.
If you manage your own DNS on a server elsewhere, you will need to update the "A" record for your domain name. You will receive the information of your new IP address by email before your site is migrated to give you time to make the changes. If you do have external DNS, we recommend you change the TTL of your domain name to less than an hour (60 seconds is good if your DNS host allows it).
We will do everything we can to ensure the move is smooth and painless for customers, but if you have any concerns about the migrations, please do not hesitate to contact us by phone, email or live chat and we will be happy to help.
Posilan Ltd
Affecting Other - DC1-MANC
Advance notice of works affecting services at DC1-MANC
========================================
Please note we will be carrying out some essential work in our primary datacentre, DC1-MANC (Reynolds House) on Sunday 30th December between 11am and 1pm.
Whilst it is our aim to keep any disruption to an absolute minimum, there will be a requirement to restart some servers. We anticipate that maximum disruption should be no longer than 5 minutes for any particular service.
We apologise in advance for any disruption caused by this essential work.
Network Ops.
ops@posilan.com
Update
========
This work was completed as scheduled. We apologise for any inconvenience caused.
Affecting System - RT Tracker ticket system
We are carrying out some essential maintenance on our support ticket system between 12 noon and 6pm on Saturday 6th .
At some points during this time, you may experience a delay in the usual auto replies from the system and ticket emails will be temporarily queued whilst the maintenance is being carried out.
Please be assured that emails will still be monitored during the work and any urgent issues will be looked at immediately as usual. All non urgent tickets will be responded to as soon as the ticket system is back online.
--- Update 17:42 ---
The work is going well, although at this stage it's likely it may overrun by a few minutes. Please be assured that emails to support are still being monitored and non urgent tickets will be dealt with as soon as the system is back up.
--- Update 18:25 ---
This work is now complete.
Affecting Server - ws1.posilan.com
We need to restart the server ws1.posilan.com at 8pm this evening to make some server upgrades effective. We anticipate the actual downtime to be less than 60 seconds.
We apologise for any inconvenience this may cause during this essential maintenence.
Update - 20:02
----------------
this work is now complete.
Affecting Server - ws1.posilan.com
We have a planned upgrade on this server which will result is a brief outage whilst the server is powered down and restarted. We anticipate total downtime of less that a minute. We apologise for any inconvenience caused for this planned maintenance. Updates to this issue will appear below. === update 21:05 === This upgrade has been performed successfully. We apologise for the brief downtime.
Affecting Server - ws1.posilan.com
We are currently rebooting ws1.posilan.com - we estimate only a few seconds downtime = we apologise for any inconvenience caused.
Update
------
The server has been rebooted and is operating normally.
Affecting Other - DC2 - Rochdale
We are carrying out some essential maintenence and a server move within our secondary datacentre in Rochdale (DC2-Roch) between 12:30 and 14:00 on Saturday 28th July 2012.
Whilst we do not expect any disruption to services, the datacatre houses our secondary core servers and redundant DNS/MX servers. Because of this, we declare these services "at risk" of possible disruption during the maintenence window.
---- UPDATE 28/07/12 15:27 -----
This work was completed within the maintenance window with no issues to report.
Affecting Other - External networks
Affecting Other - wallace.posilan.com
We have planned maintenance on one of our core servers, wallace.posilan.com on Saturday 28th April 2012 at 19:00 BST for a window of 30 minutes.
We anticipate the total downtime to be no longer than 30 minutes maximum.
During this time, no customer’s websites, DNS or email should be affected as our secondary core servers will take over.
However, the Posilan website the customer portal and emails to our support desk will be unavailable during this time.
We apologise in advance for any inconvenience this will cause. We will be updating progress during the work on our Twitter feed @posilan
Affecting Server - ws1.posilan.com
We are again today seeing higher than normal loads on ws1.posilan.com.
Engineers are currently investigating the cause and updates will be posted here.
Sorry for any inconvenience caused.
UPDATE 16:42
-----------
The server is currently offline whilst we carry out some work in effort to resolve the bottleneck causing the load spikes. We will restore the service in the next few minutes.
We will continue to update this page with updates when we have them.
UPDATE 17:54
-----------
Service has now been restored and we will continue to monitor server loads.
Sorry for any inconvenience caused, please be assured we are working as quickly as we can to resolve the issue.
UPDATE 18:17
-----------
The work carried out seems to have resolved the high server load issue. Server loads are now once again barely registering which is as they should be.
We will continue to monitor the situation. If you are still suffering issues, please email support@posilan.com for assistance.
Affecting Server - ws1.posilan.com
We are planning to carry out some maintenance on ws1.posilan.com to resolve intermittent slowdowns that have been occurring in the last 12 hours.
The maintenance window is for 3 hours but we only expect the outage to be a very short period of time (< 2 mins) whilst the server is rebooted after the work is completed.
We apologise for any inconvenience this may cause.
UPDATE
--------
This work is now complete. We apologise for any inconvenience caused. Uptime and stability is our number one priority. This is the first issue we've had with our hosting platform since March 2011.
The urgent steps we took this evening was ensure stability and futureproofing of the platform, including the doubling of server resources and the implementation of Cloudlinux, which isolates individual hosting accounts' resources from each other.
If you still have any issues, please open a ticket by emailing support@posilan.com
Affecting Server - ws1.posilan.com
We are currently carrying out some emergency maintenance on this server. This may cause page loading errors intermitantly. We apologise for any inconvenience caused.
UPDATE: This work is now complete - sorry for any inconvenience.
Affecting Other - helpdesk
We are currently experiencing an issue with incoming calls via our telecoms provider.
They are aware of the issue which is service-wide and are working to resolve the problem.
If you require support, please email support@posilan.com and we can arrange a callback.
Please accept our apologies for any inconvenience caused.
-----
This issue is now resolved.
Sorry for any inconvenience.
Affecting Other - LogMeIn
We have been notified by LogMeIn that they have a planned outage for maintenance of the LogMeIn central service from 04:01 to 04:31 on Saturday 5th November.
Supported customers who use our LogMeIn platform for remote desktop access should be aware that the LogMeIn service will be down during this time.
Please note: this only affects our IT support clients who use the remote access platform. No other service is affected.
We apologise for any inconvenience this may cause you.
Network ops
Affecting System - Domain name management
We have been notified that our domain name registry will be carrying our a hardware upgrade on Saturday 24th September 2011 between 10am BST and 2PM BST (0900 and 1300 UTC).
During this window they will be performing a hardware upgrade to part of their network infrastructure. They have allocating four hours for this maintenance but don't anticipate requiring the entire window.
Actual service interruption should be approximately 15-20 minutes with the potential for slightly longer periods. The team will work actively to minimise the impact of all maintenance work.
During the maintenance window domain name registrations may be delayed and nameserver changes may be temporarily unavailable.
We apologise for any inconvenience this may cause and shoudl you have any issues after the maintenance window has passed, please contact us for assistance.
Network Ops
Affecting Server - ws1.posilan.com
Dear Customer
Between 22:00 - 23:30 on 29th June 2011, we will be performing essential maintenance on the server ws1.posilan.com.
During the maintenance we will require a server reboot which will result in the server being unavailable for maximum of 20 minutes.
We apologise for any inconvenince caused and please be assued that the maintenence will be carried our as quickly as possible.
Should have any issues with your hosting account after the maintenance window above has expired, please email support@posilan.com for assistance.
Posilan Network Ops
