IT Support contracts

You might think after having a shiny new server and network set up, it will look after itself and you only need IT support should something go wrong. You can do it this way, but there is a far greater chance of something going wrong and it costing many times more than it would to have a support contract in place.

PC’s and servers are like cars – they need regular maintenance and monitoring. There are many reasons for this, for example:

  • Detect failing hardware before it causes downtime or data loss
  • Maintaining patches and upgrades to software to prevent crashes and vulnerabilities
  • Checking backups are working – you don’t want to find out the tape is empty the day your hard drives fail!
  • Making sure server/PC hard drives don’t run out of space
  • Monitor for viruses on your network

We can take care of these things and much more behind the scenes for you to make sure your servers, pc’s and network run smoothly allowing you to run your business.

Server support contract

After buying your server, you will want to make sure it remains healthy and secure – after all it’s the gateway to your businesses network and files. Our PC support contracts come with unlimited telephone, email, remote and on-site support. We don’t charge extra or limit the times we can visit you – you can be assured that your monthly fee covers you for all your support labour costs.

Our server monthly support contract includes:

  • Proactive monitoring & maintenance of your server
  • Installation of any security patches
  • Troubleshooting any day to day problems you have with the server
  • Unlimited telephone, remote or on-site support for the server

Click here to get an instant estimate of support charges

PC Support Contract

If we are looking after your server and network, it makes sense to let us take care of your PC’s too. Unlike some of our competitors, our PC support contracts come with unlimited telephone, email, remote and on-site support. We don’t charge extra or limit the times we can visit you – you can be assured that your monthly fee covers you for all your support labour costs.

Included with our desktop support packages:

  • Unlimited support by telephone, email, remote desktop or on-site
  • Anti-Virus for your workstation
  • Remote access to your office PC (e.g. working from home)
  • Configuration of the PC and connecting to the network.
  • Installation of service packs, security patches and software updates.
  • IT Helpdesk for all your staff to use anytime during working hours at no extra cost.

Click here to get an instant estimate of support charges

Additional options

We can add all sorts of things to your package. Here are a few examples:

Managed tape backups

Tape backups are still one of the best ways to backup your important company data. With a stored shelf life much greater than other media and fast restores if necessary. We can install and monitor onsite tape backups suitable for your requirements. We also monitor for backup success or failure and look after everything for you if you need data restoring.

Online backups

A good alternate to tape backups are online backups. We can backup your data securely to our own datacentre here in Manchester. We provide this service fully managed and monitor your backups to ensure they are working.

Web hosting

As well as your company servers, PC’s and network, we can also look after your online presence hosting your business website of our fast webservers, on our own servers in our datacentre here in Manchester

Web filtering

If you want to control what your staff do and don’t have access to, we can provide enterprise grade web filtering with permissions on a user or group basis.

Spam filtering

Spam is a huge problem. We can help by filtering your email within our own robust infrastructure to cut down on the amout of junk email that reaches your own server and network.

We can add all sorts of things to your package. Here are a few examples:

Our service costs less than you might think and with our monthly support contracts, you are hiring a virtual IT department for your business. We act as your single contact for all yoru IT related issues – from dealing with other suppliers, handling manufacturer warranty claims to impartial IT buying advice. Just ask us for information and we will be happy to help.

Click here to get an instant estimate of support charges

Call us on 0161 660 7471, email enquiries@posilan.com or click the live chat link on the right for more information or a no obligation quotation.

IT Support for Manchester, Salford, Tameside, Cheshire, Lancs, West Yorkshire, Staffs, Derbyshire, North Wales, Merseyside