support

Who is looking after your businesses servers and network over the Christmas holiday?

Whilst our business clients are closed over the festive period, we continue to monitor and look after their servers and network.

Over 650 individual health checks per server per hour. That’s over 15,000 individual checks per server, each and every day and immediate alerts to staff if a problem is detected.

Enjoy a Happy and peaceful Christmas everyone, and if your IT support company doesn’t offer this level of proactive support even when you are closed, speak to us in the New Year to see how we can help your business.

Christmas and New Year opening times

Please see below for a list of our Christmas and New Year opening times.

We continue to monitor our network and servers as usual 24/7/365 including over the whole festive period.

We would like to wish all our customers a very Merry Christmas and a Happy New Year from the Posilan team.

Beware of cold calling PC support scams

There is a relatively new scam doing the rounds at the moment and it involves cold callers pretending to be from a company you may or may not have heard of telling you that they need to gain access to your PC or get you to visit a certain webpage.

Here’s how the scam seems to be happening.

  1. You get a cold call that you were not expecting – the caller is normally in a foreign call centre.
  2. The caller will say he or from a well known company such as Microsoft, LogMeIn or maybe your ISP or anti-virus vendor. The actual company varies from scam to scam
  3. The caller will state they have detected a problem with your PC and need to check it out.
  4. They will ask you to visit a web page on your computer. This will either install some malware, virus or spyware on your PC – or they will guide you though a procedure to allow them to gain access to your PC. Another trick is that they will try to charge you to carry out unnecessary work on your PC at highly inflated rates.
  5. If you don’t, they will say things like “your Internet will be disconnected if you don’t” or other “scare” tactics.

If you get one of these cold calls from a company, verify who they are – if it your ISP, they won’t mind letting you call them back on the main support number they publish to check it is them.

If they are pretending to be Microsoft, just hang up and ignore it – Microsoft never cold call consumers unless you contact them first – and they would never call to tell you to carry out procedures without you asking them first.

If you are in doubt if a call is genuine, always err on the side of caution and check it out. Contact the company they claim to be from BEFORE following any instructions.

Still doubtful or being pressured? Contact your local trading standards department and if you do have an issue with your PC, call us on 0161 660 7471 or email us at enquiries@posilan.com and we will be happy to give you genuine trustworthy advice.

Live website chat now live!

If you have any questions about our service, an existing customer with a support issue or just want to speak to us, why not try our new live chat button on our website?

Just click on the “Chat with us now” button on the right hand side of all pages on the site when it shows “online” and you will be quickly connected to one of us! After the chat ends, you will be emailed a copy of the transcript for your records.

Are we all busy or offline? No problem, you can still leave a message for us to get back to you!

So next time you want to contact us, give it a try.