NORTH WEST IT SUPPORT · SINCE 2010
IT support, installation and hardware for North West businesses
From one-person offices to 200-seat teams, we keep your systems running, secure and up to date, and supply the kit, connectivity and phones to go with it.
15+
years supporting North West businesses
1–200
users supported per client
2
UK data centres hosting our kit
24/7
monitoring of your systems
WHAT WE DO
Everything your business IT needs, from one team
Support, projects, kit, Microsoft 365, connectivity and phones. One supplier, one point of contact, no finger-pointing between vendors.
Managed IT support
Proactive monitoring, patching and a helpdesk your staff can call. Unlimited support for a fixed monthly fee, on Windows, Mac and Linux.
Projects & installation
Office networks, Wi-Fi, cabling, servers and office moves, planned, installed and documented by our own engineers.
Hardware supply
Laptops, desktops, servers and networking kit at business pricing, configured and ready to use when they arrive.
Microsoft 365
Licences, migrations and day-to-day support for email, Teams and OneDrive, with security set up properly from day one.
Connectivity
Business broadband, FTTP and leased lines, plus colocation in our own Manchester and Rochdale racks. We manage the line and the network behind it.
Voice telephony
Cloud phone systems that keep your numbers, work from the office or home, and come supported by the same team that runs your IT.
HOW WE WORK
Switching to Posilan is simple
Changing IT provider sounds like hassle. It doesn’t need to be. We plan everything, work with your current provider on the handover and make sure nothing is lost along the way.
01
Free IT review
We look at your devices, network, backups, security and Microsoft 365 setup, and tell you plainly what is working and what is not.
02
A clear plan and price
You get a written proposal with fixed monthly costs and any one-off work itemised. No surprises.
03
Smooth handover
We document everything, handle the handover with your previous provider and fix any urgent issues first.
04
Ongoing support
Monitoring, patching, helpdesk and regular reviews, so problems get caught before your staff notice them.
OUR INFRASTRUCTURE
Our own servers, in two UK data centres
Your backups, hosted services and colocated kit run on servers we own, in our own racks at two UK data centres, connected by our own private network. That means faster fixes, clearer accountability and no third party between you and your data.
- Diverse, redundant network connectivity between sites
- Gigabit links within each data centre
- Every client network and server monitored 24/7
DC1 · Manchester
Our primary rack at Reynolds House, Manchester Technopark, filled with our own servers, with 24/7 access for maintenance.
DC2 · Rochdale
Our secondary rack at Zen Internet’s Sandbrook Park data centre, giving network and geographic diversity. If one site goes down, core services carry on from the other.
AREAS WE COVER
IT support across the whole North West
We're based at Manchester Airport, a short drive from most of Greater Manchester and Cheshire. Day-to-day support is delivered remotely and fast; our engineers travel across the region for on-site work, installations and contract clients, from Carlisle to Crewe.
- IT support Manchester
- IT support Stockport
- IT support Altrincham & Trafford
- IT support Salford
- IT support Bolton
- IT support Wigan
- IT support Oldham
- IT support Rochdale
- IT support Bury
- IT support Ashton-under-Lyne & Tameside
- IT support Warrington
- IT support Wilmslow
- IT support Macclesfield
- IT support Knutsford
- IT support Liverpool
- IT support Preston
- IT support Lancaster
- IT support Carlisle
Counties we cover
Greater Manchester
Manchester, Stockport, Trafford, Salford, Bolton, Wigan, Oldham, Rochdale, Bury, Tameside
Cheshire
Warrington, Wilmslow, Macclesfield, Knutsford
Merseyside
Liverpool
Lancashire
Preston, Lancaster
Cumbria
Carlisle
WHY POSILAN
Why North West businesses choose Posilan
Big enough to run our own servers and network, small enough that you always know who you are talking to.
Owner-led since 2010
You deal with people who know your setup, not a rotating call centre.
Windows, Mac and Linux
One team for every platform, so you are never told that is not something we support.
One supplier
Support, hardware, Microsoft 365, broadband and phones from one team, with one number to call.
1 to 200 users
Flexible enough for a small office, structured enough for a multi-site business.
Monitored 24/7
We see alerts on your servers and network before they become outages.
4-hour response
Urgent issues are responded to within 4 hours, with targets for every priority level written into your contract.
TESTIMONIALS
What our clients say
★★★★★ 4.5/5 from 8 Google reviews
"I can strongly recommend Posilan to any company who needs assistance with their I.T support. Steve and his team are efficient, knowledgeable, and moreover, a pleasure to work with."
"From the outset of using their services, I have found Posilan to be excellent in their customer support and general service provision."
How much does IT support cost?
Contract support is priced per user or PC per month and covers unlimited support, with lower rates for larger teams. Need occasional help instead? Ad-hoc remote support is available too. Hardware and one-off projects are quoted separately. Get in touch and we will give you a clear quote.
Do I have to sign a long contract?
Contract support normally has a minimum term of 12 months. If you only need occasional help, ad-hoc remote support has no contract at all.
How quickly will you respond?
Urgent issues get a response within 4 hours at most, and every priority level has its own response target set out in your support contract. Most issues are fixed remotely, often while you are still on the phone.
Can you take over from our current IT provider?
Yes. We handle the handover, collect passwords and documentation, and make sure nothing is lost in the switch.
Do you come on site?
Yes. We visit across the North West for installations, projects and contract clients, and resolve day-to-day issues remotely so you are not waiting for an engineer.
Can you supply our laptops, Microsoft 365, broadband and phones too?
Yes. We supply hardware, Microsoft 365 licences, broadband, leased lines and business phone systems, set them up and support them, so there is one supplier for everything.
FREE IT REVIEW
Get a free, no-obligation IT review
Tell us a little about your business and we'll come back within one working day to arrange a review, on site or over Teams. No hard sell, just a clear picture of where your IT stands.
Prefer to talk? Call 0161 660 7471 or email hello@posilan.com