- Test with a cable. Plug a laptop straight into the router. If it’s fine on a cable, the issue is Wi-Fi, not the line.
- Restart the router. Switch it off for 30 seconds, then on, and give it 10 minutes.
- Check the cables are pushed fully in, and for full fibre that the fibre box has power and steady lights.
- Improve Wi-Fi: keep the router in the open, away from metal cabinets and microwaves.
Still not right? Call us on 0161 660 7471. If your speed is consistently well below the estimate in your contract and we can’t fix it within 30 days of you telling us, you can move to a cheaper product or leave without an early termination charge.
