MANAGED IT SUPPORT
Managed IT support for North West businesses
Unlimited support, proactive monitoring and security for a fixed monthly fee. One team looking after your servers, desktops, laptops and Microsoft 365, on Windows, Mac and Linux.
Contract support
from
£25
per user or PC, per month + VAT
- ✓Unlimited helpdesk, remote and on-site support
- ✓24/7 monitoring and patching
- ✓Lower rates for larger teams
Need help without a contract? Ad-hoc remote support is £30 per session.
WHY MANAGED SUPPORT
IT that stops problems before they start
Most businesses only call their IT company when something breaks. By then staff are already waiting, deadlines are slipping and the fix costs more than prevention would have.
With managed support we watch your systems around the clock, patch them before vulnerabilities are exploited and fix issues before your staff notice them. When someone does need help, they call one number and talk to an engineer who already knows your setup.
Sound familiar?
- ✓Nobody in the office really owns the IT
- ✓Updates and backups are hit and miss
- ✓Your current provider is slow to respond or hard to reach
- ✓IT bills are unpredictable from month to month
- ✓You are not sure how secure your systems actually are
WHAT IS INCLUDED
Everything in your monthly fee
No call-out charges and no limit on visits for the systems we support. New work, like extra device set-ups or office moves, is always quoted up front.
Unlimited helpdesk
Telephone, email, remote and on-site support for all your staff during working hours, with no limit on calls or visits.
24/7 monitoring
We monitor your servers and network around the clock and are alerted the moment something looks wrong.
Patching and updates
Security patches, service packs and software updates installed and tested for you.
Security
Antivirus on every workstation and monthly vulnerability testing of your servers and network, with fixes applied.
Audit and documentation
A full inventory of your hardware, software and network, kept up to date so nothing is a mystery.
Windows, Mac and Linux
Servers, desktops and laptops on every major platform, supported by one team.
PRICING
Clear, honest pricing
Pick the level of support that suits your business. Contract support is priced per user or per PC each month. All prices exclude VAT.
Ad-hoc support
Pay as you go, no contract
£30
per remote session + VAT
- ✓Remote help from an engineer, one issue per session
- ✓No monthly commitment
- ✓On-site visits available, quoted on request
Contract support Most popular
Fully managed IT for a fixed monthly fee
from £25
per user or PC, per month + VAT
- ✓Unlimited helpdesk, remote and on-site support
- ✓24/7 monitoring, patching and antivirus
- ✓Monthly vulnerability testing
- ✓Lower rates for larger teams
Hardware, software licences, new device set-ups, office moves and other one-off projects are quoted separately. All prices exclude VAT.
GETTING STARTED
Switching to Posilan is simple
We plan everything, work with your current provider on the handover and make sure nothing is lost along the way.
01
Free IT review
We review your devices, network, backups, security and Microsoft 365 setup.
02
Proposal
A written plan with your fixed monthly price and any one-off work itemised.
03
Handover
We collect passwords and documentation, install monitoring and fix urgent issues first.
04
Ongoing support
Your staff call one number. We keep everything patched, monitored and documented.
"I can strongly recommend Posilan to any company who needs assistance with their I.T support. Steve and his team are efficient, knowledgeable, and moreover, a pleasure to work with. Nothing is too much trouble."
How much does managed IT support cost?
Contract support starts from £25 per user or PC per month (plus VAT), with lower rates for larger teams. If you only need occasional help, ad-hoc remote support is £30 per session. Book a free IT review and we will give you an exact price.
Do you charge per user or per PC?
Whichever suits your business. Some clients are priced per member of staff, others per PC, depending on how you work. We agree the right basis with you after your free IT review.
Is on-site support included?
Yes. Contract support includes unlimited telephone, email, remote and on-site support for the devices and systems covered by your contract, with no extra charge or limit on visits. New work, such as setting up additional devices or moving office, is quoted separately before we start.
How quickly will you respond?
Urgent issues get a response within 4 hours at most, and every priority level has its own response target set out in your support contract. Most issues are fixed remotely, often while you are still on the phone.
Do I have to sign a long contract?
Contract support normally has a minimum term of 12 months, which lets us properly set up monitoring, security and documentation for your business. If you only need occasional help, ad-hoc remote support has no contract at all.
Do you support Macs and Linux?
Yes. We support Windows, Apple Mac and Linux servers, desktops and laptops, so mixed offices only need one IT provider.
How do volume discounts work?
The per-user or per-PC price comes down as your team grows. We will quote a rate that fits your headcount after your free IT review.
FREE IT REVIEW
Get a free, no-obligation IT review
Tell us a little about your business and we'll come back within one working day to arrange a review, on site or over Teams. No hard sell, just a clear picture of where your IT stands.
Prefer to talk? Call 0161 660 7471 or email hello@posilan.com