Knowledgebase - Posilan Ltd

How to get help from Posilan You’ll always speak to our own team, not a call centre. Phone: 0161 660 7471 Email:...

Paying by Direct Debit Broadband and business phone services are paid by Direct Debit or card. Direct Debit is the...

Setting up your router If you bought a router from us, it arrives already set up for your connection, with a printed...

Finding your static IP and connection details Every Posilan broadband service includes a static IP address. To see it: Log in to your client...

Slow or dropping out? Check these first Test with a cable. Plug a laptop straight into the router. If it’s fine on a cable, the issue is...

Getting started with your phone system Phones: desk and cordless phones from us arrive set up. Plug desk phones into your network; Wi-Fi...

Included minutes and call charges Every user gets 2,000 UK minutes a month: 1,200 minutes to UK landlines (01 and 02) 750 minutes...

Keeping your existing numbers Tell us which numbers you want to keep when you order. We’ll arrange the move with your current...

Phone menus (“Press 1 for sales…”) A phone menu answers your main number with a greeting and lets callers choose who they need, so...

999 calls and power cuts You can call 999 and 112 from your business phones, free. Because internet phones need power and...