CLIENT HUB
Everything you need, in one place
Get support, check our service status, manage your account and pay invoices. For anything urgent, call us on 0161 660 7471.
GET HELP
Support
Raise a support ticket
Log a new issue or check on an existing ticket with our service desk.
Remote support
Start a remote session when one of our engineers asks you to.
Service status
Check the live status of our hosting, email and network services.
Email support
Existing clients can email our service desk at support@posilan.com.
Call us
Speak to an engineer, Monday to Friday, 8:30am to 5:30pm.
Send a password securely
Need to give us a password or login? Send it encrypted, viewed once, then deleted.
YOUR ACCOUNT
Account and billing
Self-service client area
For self-service hosting and domain customers. Manage your hosting, domains, SSL certificates and online orders.
Invoices and payments
Managed IT clients: we bill through Xero. To view or pay online, use the link in any invoice email from us.
Self-service hosting and domain customers: view and pay in the client area.
Domains
For self-service customers: renew domains, update contact details and manage DNS.
Order hosting
Order new cPanel hosting, SSL certificates or a VPS online.
Billing questions
Email our accounts team at accounts@posilan.com.
Legal
Our terms and conditions, privacy policy and GDPR information.
What is my IP?
Your public IP address and hostname.
DNS lookup
A, MX, TXT, NS and other records for any domain.
WHOIS lookup
Registrar, expiry and nameservers, or who owns an IP.
Email health check
Check MX, SPF, DKIM and DMARC in one go.
Blacklist check
See if your mail server is on a spam blacklist.
SSL checker
Check a certificate’s issuer, expiry and trust.
STAY SAFE
We’ll never ask for your password
Posilan will never ask you to read out or email a password. If we need one, we’ll ask you to use our secure password page. If you get a call or message that doesn’t feel right, hang up and call us back on 0161 660 7471.